Privacy policy
Privacy Policy
Last updated: 1 April 2026
At Luvianza, protecting your privacy is a priority. This Privacy Policy explains how we collect, use and protect your personal data when you use our website or services.
By using our services, you acknowledge that you have read and understood this policy and how your data is processed.
- Data We Collect
We only collect the information necessary to provide you with a smooth and secure shopping experience.
This may include:
Contact details: name, delivery and billing address, email address, telephone number
Payment information: card payment details and financial information
Account information: username, password, preferences
Order information: products viewed, added to basket, purchased or returned
Communications: messages sent to our customer service team
Technical data: IP address, browser, device, unique identifiers
Usage data: interactions with our website and services
- How We Collect Your Data
We collect your data in different ways:
Directly from you: when creating an account, placing an order or contacting us
Automatically: via cookies and similar technologies when you browse our website
Through partners: service providers or third-party partners who may provide us with certain information
- How We Use Your Data
We use your data to:
Process your orders and provide our services
Improve your user experience and personalise content
Send you communications (order confirmations, support, etc.)
Provide marketing and advertising offers tailored to your interests
Ensure security and prevent fraud
Comply with our legal obligations
- Sharing Your Data
We may share your data only where necessary:
With service providers (payment, delivery, hosting, support, analytics)
With marketing partners to personalise advertising
Within our group or affiliates
Where required to comply with legal obligations
- Legal Basis for Processing (UK GDPR)
We process your data on the basis of:
Performance of a contract (order, delivery, payment)
Our legitimate interests (service improvement, fraud prevention, marketing)
Your consent where required
Our legal obligations
- Your Rights
Depending on your place of residence, you may have the following rights:
Right to access your data
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object (particularly to marketing)
Right to withdraw your consent at any time
To exercise your rights, contact us at: info@luvianza.com
- Security and Retention
We implement appropriate security measures to protect your data.
However, no system is completely secure.
Your data is retained only for as long as necessary for the purposes described or as required by law.
- International Transfers
Your data may be transferred to and processed outside your country of residence.
We ensure that such transfers comply with applicable data protection laws.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
- Children’s Data
We do not knowingly collect personal data relating to minors. If this occurs, we will take the necessary steps to remove it.
- Complaints
If you have a complaint regarding the use of your data, you may contact us.
You may also lodge a complaint with your local data protection authority.
- Contact
For any questions regarding this policy:
Email: info@luvianza.com
Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, Hong Kong
For data processed through Shopify, you may also consult their Privacy Policy or dedicated portal.
- Changes
We may update this Privacy Policy at any time.
Any changes will be published on this page with an updated revision date.
By using our services, you agree to this Privacy Policy.