Terms of service

Terms and Conditions

General Information

At Luvianza, we are committed to providing high-quality customer service and carefully selected products. These Terms and Conditions define the framework of your shopping experience on our website.

By placing an order, you agree to these Terms and Conditions.

Scope and Definitions

These Terms and Conditions apply to all orders placed through the Luvianza website.

Any order placed constitutes a contractual agreement between the customer and Luvianza, involving full acceptance of these terms.

Order Processing and Delivery

We make every effort to process and dispatch your order as quickly as possible.

Orders are generally processed within 1 to 3 working days

During weekdays, processing most often takes 1 working day

Orders placed on Friday evenings or during the weekend may require slightly longer processing times

Delivery generally takes 8 to 12 working days, depending on the destination and logistical conditions.

We do our best to make the ordering and delivery process simple and transparent. If you have any questions, our customer service team remains at your disposal.

By placing an order, you confirm that you have read our shipping and returns policies.

Liability and Warranty

We place great importance on the quality of our products and your satisfaction.

Liability:
We ensure that all products are in good condition at the time of dispatch.

Warranty:
A warranty applies to products damaged during transport or delivered incomplete.
In the event of an issue, please contact us within 5 working days of delivery, providing your order information and supporting evidence (photos).

Limitation of Liability:
We cannot be held responsible for damage resulting from improper use of products after delivery, nor for delays or incidents caused by third parties (carriers, etc.).

Protection of Personal Data

Protecting your data is a priority for us.
We collect and process your information in accordance with applicable data protection laws.

For more details, please refer to our Privacy Policy.

Intellectual Property

All content present on the Luvianza website (texts, images, logos, graphics, etc.) is protected by intellectual property laws.

Use of the website is authorised solely for personal and non-commercial purposes

Any unauthorised reproduction, distribution or use is strictly prohibited and may result in legal action

Acceptance of Terms

By placing an order on our website, you acknowledge that you have read, understood and accepted these Terms and Conditions.

If you do not accept these terms, we invite you not to use our services.